Frequently Asked Questions

Answers to frequently asked questions.

General Questions

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What is an escape room?

An escape room is a fun interactive adventure in which people are (metaphorically) locked in a room with other participants and must use elements of the room to solve a series of puzzles, find clues, and escape the room within a set limit of time (one hour). Players must be observant, use their critical thinking skills, and cooperate as a team to escape the room and win the game. These games are great for couples, double dates, birthday parties, corporate team building events, and community organizations.

Will I actually be locked in a room?
  • Our Razum and Kraken rooms are equipped with a panic button that allows you to exit through the door you entered.
  • Our Circus room door is wooden, so exiting and entry is as easy as opening a door. But that means we do not truly lock the door. We strongly discourage players from opening the door while the game is in session as it disrupts the flow, but the clock keeps running down with or without you!
How much is it to play?

Please refer to our PRICING PAGE for a list of our staggered pricing

How early should I arrive?

Everyone in the group must arrive at scheduled time of booking. Each time slot accomidates enough time for the waiver, safety briefing, and escape room.

If I am late can I still play?
  • If you arrive after we have started the game, we will allow you inside. However, in most cases, this would disrupt the game for the participating players. So we do not recommend it.
  • All games start on time. If you are late, the game will begin without you. Unfortunately, we are on a tight schedule and can not accommodate late groups. If you are late the time will be taken off of your room time accordingly.
How much time is required?

The whole experience lasts around 1.5 hours (including the introduction and debriefing afterwards). Each game is exactly 60 minutes but you may finish before the time runs out. If you do not finish in time – the game is over (but we still let you out).

What can I bring with me?

Please dress comfortably; you may be required to crawl. There will be lockers for you to keep your belongings in while playing the game. Cell phones, pens, pencils, flashlights, and lighters are prohibited inside the game.

What to wear?

Comfortable clothing is best. Skirts and dresses not advisable. Sometimes with more people in the room it can get warm so be sure to wear something comfortable and dress in layers.

What if I have a large group or corporate event?

We can accommodate teams of any size and even offer helpful talk backs/ evaluations with our Game Master for corporate events. Please see the GROUP EVENTS/TEAM BUILDING tab for additional information. Do not use the “BOOK NOW” buttons to book events or private bookings.

How do I apply to be part of The Grape Escape Team?

We are always looking for enthusiastic people to be Game Masters! Please fill out the application attached and email it back to info@escaperoomnapa.com or call to schedule a drop off time at our location. If you have a resume please bring or send us that as well. As a Game Master (coolest title ever, right?), you will help provide a unique and immersive experience for our customers in a new and exciting field of entertainment and team building!

Do you serve food and drinks?

We do not serve food or drinks. There are several food establishments within our shopping center that can meet almost any appetite. We will be working on partnering with these establishments to offer discounts if your group decides to rent our meeting room but are still working on these details. Please contact us directly if you have further questions and we will do our best to answer any questions. Also note that if anyone in your party or group is noticeably intoxicated, they will be turned away and not allowed to play and no refund will be issued. This policy exists to ensure the safety of the Grape Escape staff, our customers, and our property.

Ticket Questions

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What is the cancellation policy?

Your purchase is non-refundable. Rescheduling can be done 48 hours in advance. To reschedule, you may log into your account if you created one at checkout or you may contact us at info@escaperoomnapa.com. No cancellations accepted.

Can I reschedule my time?
  • All sales are final. Tickets are nonrefundable. If you need to reschedule your game, you either log into your account if you made one at checkout or call 48 hours before your scheduled game.
  • Rescheduling can be done 48 hours in advance. No cancellations accepted.
Can I pay for tickets individually?

If you would like to book a room with but pay with different credit cards you will need to call us directly and have us book the room for you.

Can I add more players to my game after I purchase tickets?

If you have already purchased tickets to reserve your game, additional guests can be added by calling our phone number and adding them to your existing purchase. You can also purchase additional tickets online separately up to the maximum available for your game if still available. Given that our rooms are not private rooms, it is not recommended that you just show up with additional players given the room might be full and they would have to play at another time.

Are my tickets transferrable?

Yes, you can transfer your tickets to a friend if they bring the confirmation sheet you received at checkout and come at the scheduled time.

Game Questions

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How many people are in a game?

Games vary in the number of participants. Check our ROOMS page for game sizes. Click HERE to purchase tickets and reserve your time. Due to the fact that these games are designed to offer a challenge for their max player size the games can be very challenging for a single player or couples in larger rooms. If you purchase less than the games limit, be prepared to make some new friends. Here are our recommended player size for each room.

Tick Tock Circus plays best with 4 players

Kraken Casino plays best with 6 players

Razum plays best with 6 players.

Is there an age limit?

Yes, Children under 6 are not allowed. Babies are okay if in carriers. Our games can be played with younger players in families where there are more adults than children. An adult must be present and participate in the room with kids under the age of 15.

  • THE KRAKEN: This game is family friendly! Kids under the age of 15 must be accompanied by an adult. The Kraken Room has casino-style games, so parental discretion is advised. The puzzles can be challenging and are designed to test adults. If booking a room for minors under the age of 15, one adult must be present and a participant in the room at all times. All participants will be required to sign a waiver upon arrival.
  • RAZUM: This game is family friendly! Kids under the age of 15 must be accompanied by an adult. The puzzles can be challenging and are designed to test adults. If booking a room for minors under the age of 15, one adult must be present and a participant in the room at all times. All participants must fill out and sign a waiver upon arrival.
  • UNCLE TICK TOCK’S CIRCUS: This game is family friendly! Kids under the age of 15 must be accompanied by an adult. All participants must fill out and sign a waiver upon arrival.
  • Children CAN NOT be left unattended in the lobby.
How difficult are the rooms?

The games are hard, but not impossible. We tried to keep the same level of difficulty for our games. However, somehow some teams found one game easy than others, but it really depends on a team and their ability to communicate with each other, working together, delegating and so on. Room difficulty levels are listed on the each of the ROOMS pages.

Are the rooms scary?

All of our themes are different. Like genres of movies, some of our games center on action and intrigue while others feature mystery and suspense. All games are family friendly. Minors under the age of 15 must be accompanied by an adult. Parental discretion is recommended. Our games feature various special effects including sudden lighting and sound changes. Some of these effects can startle players.

Do you offer hints?

Yes we offer unlimited amount of hints with no penalty for hints but to get on our leaderboard you must have no more than three hints as well as one of the 3 fastest time.

What if I am claustrophobic?

In the Kraken Casino, the smallest room is about the size of a walk-in closet or an elevator. If this makes you feel uncomfortable, we do not recommend this game.

Any advice for someone who is new to escape rooms?
  • Touch everything, search everything, you never know where a clue could be hidden. Make sure to communicate with your team, let them know what you have found, and be involved with what they are working on. Lastly, pay attention to little details, you never know what could help you escape…
  • Google Escape room tips.